
By Peter O’ Brien
In early 2024 Marketing Executives at ARN in Sydney made a decision to broadcast the Sydney based Kyle & Jackie O show into Melbourne. There was much fanfare at the launch with Kyle Sandilands saying that the show would be number one in Melbourne by the end of 2024,
Doomed from the start
Little Marketing research was done to find out the likely reaction by the Melbourne audience to the cavalier Kyle and Jackie O style. The executives in Sydney just assumed that a cookie cutter approach would work in Melbourne which proved to be a very costly mistake indeed!
Panic started to set in about March of 2024 when the ratings were tanking in Melbourne. Kyle & Jackie O put in little effort to actually connect with the Melbourne market. They refused to broadcast from Melbourne regularly and didn’t do the obvious stunts like adopting an #afl team or riding a Melbourne tram. They just didn’t get how the Melbourne psyche ticked!
As we got to the end of 2024 the ratings of the Kyle & Jackie O did not improve, and further panic was setting in at ARN head office in Sydney. Again, the Marketing executives in Sydney made another costly mistake. They assumed that the Kyle and Jackie O show was not rating in Melbourne because of the crass and vile nature of the shows content. Again little Market Research was done here!
Outdoor Billboard Campaign
At the start of 2025 Marketing Executives at ARN in Sydney decided to try and counter the disastrous ratings in Melbourne by running ads on outdoor billboards and buses saying that Kyle and Jackie O would start to behave and tone down their content. This was a massive strategic marketing error because the Melbourne audience didn’t mind the risky content. The problem was that Kyle and Jackie O were still not connecting with the Melbourne audience! And if they had actually properly researched the Melbourne audience they would have realised that Melbourne audiences want to be connected to directly. That’s why the Sydney cookie cutter approach just simply did no work!
Costly Ramifications
The disastrous move by ARN to launch the Kyle and Jackie O show into Melbourne using a cookie cutter approach has been very costly! The ARN share price has dropped by over 36% in the last 12 months and has seen a significant decline in advertising revenue. Cost cutting and redundancies have lead to a negative market perception that ARN will find hard to recover from.
In Conclusion
The move by ARN to use a cookie cutter approach when launching the Kyle and Jackie O Show into Melbourne has been one of the biggest Marketing disasters in Australian radio history. A lack of Marketing research by ARN executives in Sydney has led to poor Marketing strategy decisions being made. This has cost ARN millions in a plummeting share price and job redundancies. The problem here is I have seen this happen many times in my 30-year Marketing career. Unqualified business executives continue to make strategic Marketing errors that can cost a company millions in revenue and job losses!
